Frequently Asked Questions

You may have lots of questions about the support we can provide, our frequently asked questions may help answer your queries. If you do not see an answer to your question then please get in touch or fill in the ‘Ask us a Question’ form to help us update our frequently asked questions.

How does Mind Over Cancer differ from what other cancer or mental health charities provide?

What we provide is unique. We do not believe that any other charity provides this bespoke talking therapy support of counselling or Mental Health and Wellbeing Support Programme for current or former patients who were diagnosed from a baby to the age of 29 and provide support for family, friends and partners who were also affected by the diagnosis.

Why are you only supporting those who were diagnosed from newborn to 29 and why can’t you support all age groups?

In our experience we have found that young people with cancer are poorly served with regard to catering for their mental health. Research tells us that they can be negatively impacted in later life as they grow and develop into adulthood.

This is also the expertise of those who are establishing this charity, and therefore understand the issues that arise. 

Why are you only concentrating on East Anglia and then England? What about those who were diagnosed living in Wales, Scotland and Northern Ireland?

Initially, we are concentrating on East Anglia while the charity becomes established, however, as we grow we want to expand to all counties in England.

Our ultimate ambition is to be able to provide support across Scotland, Wales and Northern Ireland, to current and former patients who were diagnosed from a baby to the age of 29 and give support to their family and friends support network.

What is the process for referral?

Referral can happen via two ways. You can self-refer yourself via our website or if your local hospital, GP or another charity you might have links with, knows you or your support network could benefit then they might get in touch on your behalf. This however will only be done with your permission.

Who will be providing the counselling and what qualifications do the counsellors have?

JHD Counselling was established in 2013 with the ethos of developing a team of counsellors in private practice all with different specialisms to be able to ensure each and every client would be matched to the most appropriate therapist in the team.

All their counsellors are accredited to British Association for Counselling and Psychotherapy (BACP) or National Counselling Society (NCS).

How quickly will I get referred to a counsellor from when I contact Mind Over Cancer?

From the time we receive the referral we aim to get in touch within two to three working days to gather further information and how we can best support.

Once we have all the information we need, we aim to start the first talking therapy session within three weeks of first contact.

Three weeks is still a long time, why does it take that long?

We understand but we need up to three weeks to gather and assess all the information provided to us and then make sure we match you with the right talking therapy programme and counsellor to your needs. If we can do this quicker than three weeks then we will and it will certainly be quicker than the current NHS waiting times.

However, if you need urgent immediate mental health support then please contact the Samaritans for free 24/7 on 116 123 as we are unable to help in times of crisis.

Is there any cost to the individual or their family or friends for taking advantage of these services?

No, all our services are free at source to all service users.

We are a registered charity and do accept donations. Please see how donations page for further information.

What’s the difference between counselling and the Mental Health and Wellbeing Support Programme?

Counselling is one-on-one time with either two people (the counsellor and current or former patient) or the counsellor and the family who have been impacted by the cancer diagnosis. Counselling is delivered online.

The Mental Health and Wellbeing Support Programme is an online support programme designed to teach, share and support the mental health of those affected by someone close to them who was diagnosed with cancer from a baby to 29 years old.

Both the counselling and online Mental Health and Wellbeing Support Programme are available to both patients (current and past) and family members.

What happens after you have completed 10 counselling sessions, can I have more?

Usually if an individual can access counselling sessions through the NHS or through health and wellbeing services that their employer provides, they receive six to eight sessions and we will instead provide ten.

At the moment we have put a limit on ten due to funding restrictions, however if it is thought necessary by the counsellor and we are able to increase the number of sessions then we will. In the meantime, if an individual feels they want to continue after the ten sessions themselves and start paying privately then we can help set this up.

I don’t want support online over the phone or online I want it face-to-face, is that possible?

To begin with all of our services will be online or by telephone. However, if there are extenuating circumstances and time and travel permit, face-to-face meetings will be considered.

Is monthly group sessions for the Mental Health and Wellbeing Support Programme too infrequent? Can I have weekly or fortnightly sessions?

The service will depend on need therefore we have determined monthly as an initial offer and the frequency that these groups would like to come together. However, we are more than happy to be flexible and change from monthly to fortnightly or possibly weekly if that is of benefit to the group as a whole.

In the Mental Health and Wellbeing Support Programme will I meet other families affected by cancer or will it just be for my support network?

The support programme will run monthly for different groups, mums, dads, siblings, partners, friends and patients. This forum will allow you to meet other people who have experienced a cancer diagnosis the same way as you. Providing an opportunity for you to share, listen and learn from each other.

What safeguarding policies do you have in place to protect patients and their families and friends?

We have a safeguarding policy. The safety of our service users is always our priority, and all relevant staff are trained in safeguarding.

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